The Company: footPRINT
footPRINT, based in Lower Swanwick, Southampton, offer high-quality, affordable design, print, web and signage solutions to all kinds of businesses, from start-ups to multi-nationals. They are a small, tight-knit and friendly team of design, print and web professionals with a customer-focussed approach and a real enthusiasm for what they do.
The Background:
footPRINTwere recommended to speak to Elite Office Solutions (EOS) by a client who was using EOS and was delighted with the service they were getting.
As a printing business, footPRINT were keen to discuss ways in which EOS could help them save money and improve the quality of the print they produced for their customers.
They were operating with a range of older model printers with very high usage. As a result, the print consistency was starting to deteriorate and they required regular servicing and user intervention to maintain the copy and print quality.
Allied to this, the machines had very basic print functionality, with no ability to colour match. This meant they had to turn down jobs that required this ability, such as those involving logos and brand consistency.
The Challenges:
Because of the age of the devices, footPRINT were experiencing a number of challenges:
- Struggling to meet customer demands – one of the business’ major selling points is its ability to produce high-quality print to a deadline. Because the machines were older and becoming unreliable, this was becoming increasingly difficult.
- Restricted functionality – The printing of brochures and business cards is a popular service for the business. The ability to print on thicker card stocks is essential for this purpose; however, the older machines were struggling to do this.
The Solution:
Having undertaken a comprehensive Elite Office Solutions Print Audit, we were fully informed of the high volume, high-quality print demands of the business.
Our solution to overcoming the challenges the business was having, was to install two commercial standard colour devices, both equipped with high power, colour processors, enabling colour pantone matching – essential to delivering the required print high-quality print.
In addition to this, footPRINT receive all maintenance, regular servicing, toner and inks, included within Elite office Solutions’ unique ‘flexirent’ agreement. As a growing business, this gives them the flexibility they need to alter the machines as and when their needs change.
The Result:
- Happy clients – because the new machines are more reliable and able to deliver higher quality print, footPRINT’s ability to provide a great customer experience has increased dramatically. Their clients are able to challenge them with the most demanding tasks and the tightest deadlines and they can deliver every time, delighting them.
- Increased speed and efficiency – the new machines benefit from the latest print technology, therefore, are faster, more reliable and offer better quality print. This has resulted in increased productivity throughout the business.
- Increased profitability – as a result of the new machines being able to cope with thicker paper stock and produce more consistent high-quality print, footPRINT have been able to increase their print service offering and vastly reduce the amount of wasted print. The net effect has been a significant increase in profitability.
“After many years in the print industry and after working with many suppliers, it has been refreshing working with Elite Office Solutions.
They are efficient and their contracts allow us to budget more accurately. We now know our profit on each job we do, which makes running our business so much easier.
I would thoroughly recommend any business looking for great value printer and copier solutions, backed up with good old fashioned customer service, from a company that really cares for its clients, to contact Elite office Solutions” Steve Knight, MD – footPRINT
To find out for yourself how we can help your organisation, book a free, no-obligation initial consultation at your office. To book yours, call us on 01962 864332 or email info@elite-os.co.uk.